a) The user might not find any answers at all.If no German translation exists, there are two outcomes: Workflow without Translations for Confluence But if your users start looking for help articles in German, what will happen? That depends on the structure of your knowledge base. Yes, you have the option to present Jira Service Management’s interface in English, German or other languages. Only this will give them a seamless experience. ![]() And why shouldn’t they? Since most companies’ websites are available in more than one language, users are right to assume they can use their preferred language in a support portal as well. Let’s say your data suggests that users are looking for content in English and German mainly. Short answer: Hell, no! International companies know from experience that customers want to (and will) use Jira Service Management in multiple languages. However, there is one important question to keep in mind: Are your users searching for help in JSM in one language only? If you use both Confluence and Jira Service Management, you should absolutely make use of this powerful integration. Accommodating international Jira Service Management users * If this is not the case for you, we have an overview of all combinations in our app documentation.
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